To our Customers, In light of the announcing another national lockdown in England, we wanted to reassure you that we remain open Monday to Friday 10:00 - 16:00 hours. Our service levels remain unaffected and our dedicated team continue to work. We continue to follow social distancing rules and since March have put enhanced hygiene and safety measures in place to ensure we are doing everything we can to protect our teams. We will continue to offer professional customer support and our friendly team of advisors are here and our social media team as well to help you with any queries regarding your order. We wish you and your families all the best. Stay safe, Prime Prams

Online Orders

Unwanted items

Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition.

All returns must be accompanied by a dispatch confirmation email including your order reference number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.

Refunds on unwanted items

Once the unwanted item is received back to the store it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.

Refunds

You should receive notification of your refund within 10 working days after your parcel has been returned. If you have not received notification of your refund within 10 working days please contact us.

Instore Orders

Unwanted items

Simply return your unwanted item within 14 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition. Take the item, along with your receipt or confirmation email, to our store then our staff will be more than happy to help.

Cooling Off Period

There is a cooling off period of 14 days during which you have the right to cancel your order. You must provide notice of cancellation through online form, over the phone or by email no later than 14 days after the receipt of goods. You will be liable for return delivery charge.

We will refund the original purchase price if the goods are returned to us in their original condition.

Returning Incorrect Items

Upon delivery, it is the customer’s responsibility to check the contents of their packages and inform us of any discrepancies at the earliest opportunity.

Faulty Items

In the unlikely event that you receive a faulty item, you may return this item to us in accordance with your statutory rights.

In all cases, this item will be inspected and if it is confirmed as faulty then we will issue a suitable form of redress (replacement/repair/refund).

If an item is not deemed faulty following inspection, then we are unable to offer a replacement or refund. A reason will be given as to why the product is in dispute. We will return such items to the customer at the customer’s cost.

Prime Prams is delighted to offering the highest level of quality and service.